We are so sorry! We do our best to make sure all orders go out correctly, but mistakes do happen from time to time. To exchange for the correct item, please start by visiting our Returns Page, and enter the email address used on the order. You will then receive a return authorization email with a link to get started! From this link you will be able to select the item you received incorrectly.
To Get the Correct Item: Click on the item and check off received incorrect and what was incorrect about the item you received. Then select the color and size you wish to receive for your exchange. Confirm your return and you're all set! A new order will be placed right away and you will receive a order confirmation and a follow-up email with a prepaid shipping label you can use to send the incorrect item back to us. We will also send you an email as soon as your exchange order is shipped!
Let us know if you have any questions or if you need assistance by emailing support@ivoryella.com!
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