To exchange, please start by visiting our Returns Page, and enter the email address used on the order. You will then receive a return authorization email with a link to get started! From this link you will be able to select the item(s) you are looking exchange.
To Exchange for a Different Size or Color of the Same Item: Select the product you want to exchange and the reason for the exchange. Then select the color and size you wish to receive for your exchange. Confirm your return and you're all set! A new order will be placed right away and you will receive a order confirmation and a follow-up email with a prepaid shipping label you can use to send the damaged item back to us. We will also send you an email as soon as your exchange order is shipped!
To Exchange for a Different Item: Select "I do not want to exchange this item" at the bottom of the product box. This will create an Instant Refund Code for your order. You can use this code to place a new order for anything on our website. You will also receive a prepaid shipping label you can use to send the original item back to us.
If you have any questions about your return or need assistance, please send us an email at support@ivoryella.com!
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