Website

Club Ella

• I want to make a review to earn points? How do I do that?
• How do I redeem my points?
• How do I earn points?

Sold Out Items

• Can I pre-order an item if it is sold out?
• The item I want is sold out. Do you restock?

Gifts

• Can I send my order as a gift?
• Do you have physical gift cards?
• How do I order a gift card?

Wishlist

• When I place an item in my cart or wishlist, is it reserved for any period of time?

Discount Codes

• Can I use multiple discount codes on the same order?
• I used a discount code on a previous order and now it won't work. What should I do?
• I didn't get 15% off my order for referring a friend.
• Can I get use a discount code and take advantage of the free shipping over $65 offer?

Payment

• I have multiple charges on my bank account but I never finalized my order. Why is this?
• It says there is an error with my billing address, but it is correct. What's going on?
• Will my card be charged when I order?
• What forms of payment do you accept?